Account Security

At Salama Hosting, security is central to our services. We implement robust measures to protect your websites, domains, and email accounts.

Core Security Measures

SSL Certificates (HTTPS)

All hosting accounts include free SSL certificates via Let’s Encrypt, ensuring encrypted communication between your website and its visitors.
– Automatically installed on most hosting packages
– Premium SSL certificates available for added trust

Malware Scanning & Threat Detection

We continuously monitor servers for:
– Viruses, malware, and suspicious scripts
– File injection and defacement attacks
– Brute-force login attempts

Suspicious activities are flagged and quarantined, with user notifications as needed.

Secure Login and Two-Factor Authentication

Access to the Salama Hosting Client Portal is protected by:
– Strong password requirements
– Optional Two-Factor Authentication (2FA)
– Encrypted HTTPS connections

We recommend enabling 2FA for added security.

Firewalls & Intrusion Prevention

We use hardware and software firewalls, plus intrusion detection systems (IDS), to:
– Block malicious IPs
– Prevent DDoS and brute-force attacks
– Monitor real-time traffic patterns

Backups & Disaster Recovery

We provide:
– Daily automatic backups on most plans
– 7-day backup retention
– Easy restore via hosting control panel

Enhanced backup options with longer retention and offsite storage are available.

Server & Account Isolation

Each hosting account is isolated using:
– CageFS (shared hosting): Prevents cross-account access
– PHP version control: Secure PHP versions
– Limited system resource access

This reduces the risk of cross-account compromise.

Software Patching & Updates

We apply timely security patches to:
– cPanel, Plesk, and DirectAdmin
– Linux operating systems
– Server software (PHP, Apache, MySQL)

Automated alerts ensure prompt updates.

User Security Best Practices

We recommend:
– Using strong, unique passwords
– Enabling 2FA in the Client Area
– Keeping CMS (e.g., WordPress), plugins, and themes updated
– Avoiding sharing login credentials
– Using SFTP instead of FTP

Security Compliance

We adhere to:
– GDPR (for EU clients)
– Uganda Data Protection and Privacy Act

Your data is stored securely and never shared without consent.

Need Help With Security?

For issues like hacks or assistance with security setup:
– Open a Support Ticket: my.salamahosting.com/tickets/create
– Email: support@salamahosting.com
– Phone: 0702 499 649 / 0783 975 685

Salama means safety — reflecting our commitment to secure, worry-free hosting.