Understanding Your Hosting and Domain Invoices
Invoices can be confusing when they list several services, periods and statuses. This guide explains each part of your invoice and what the different statuses mean.
If you have hosting, domains and email services, you may receive several invoices a year. Understanding what each part of an invoice means helps you pay the right amount on time and keep accurate records for your accounts department.
The main parts of an invoice
- Invoice number: a unique reference. Quote it whenever you contact support about a payment.
- Invoice date: when the invoice was generated.
- Due date: the date by which payment should be made to avoid service interruption.
- Billed to: your account or company details. Keep these correct for your records.
- Line items: each service being billed, such as a hosting plan, domain registration or renewal, with its period.
- Subtotal, taxes and total: the amount due, including any applicable taxes.
- Payment method and transactions: how and when the invoice was paid.
Invoice statuses explained
| Status | Meaning | What to do |
|---|---|---|
| Unpaid | Payment has not been received | Pay before the due date |
| Paid | Payment received and applied | Download the receipt for your records |
| Overdue | The due date has passed without payment | Pay as soon as possible to avoid suspension |
| Cancelled | The invoice is no longer valid | No payment needed; check if a replacement invoice exists |
| Refunded | Payment was returned | Contact support if you have questions |
Status names may vary slightly in your Client Area, but the principles are the same.
Understanding service periods
Each line item shows the period it covers, for example a hosting plan from one date to another. This is especially useful when you have several services with different renewal dates. Renewal invoices cover the next billing period after your current one ends.
Where to find your invoices
- Log in to the Client Area.
- Open Billing → Invoices.
- Filter by status to see unpaid or paid invoices.
- Open an invoice to view details, pay it or download a PDF copy.
Tips for businesses and organisations
- Keep company details up to date so invoices show the correct organisation name and address for your accounting.
- Download receipts after payment and store them with your financial records.
- Use a shared billing email so invoices reach the right department.
- Plan renewals in your budget, especially for yearly services.
- Quote the invoice number in any bank or mobile money payment reference where possible.
Common questions
Why did I receive an invoice before my service expires?
Renewal invoices are generated in advance so you have time to pay without interruption.
I paid but the invoice still shows unpaid. What should I do?
Some payment methods take time to confirm. If it has not updated after a reasonable period, contact support with your invoice number and payment reference.
Can I pay several invoices together?
Depending on the Client Area options, you may be able to select multiple unpaid invoices and pay them at once. Otherwise, pay each invoice individually.
